Please be aware that we are currently very busy with sale orders and delivery is taking longer than usual. We will get your order to you as soon as possible, however standard delivery may take up to 10 working days. Thank you for your patience.

UK Standard Tracked Delivery 

• FREE on all orders for a limited time only.
• Delivery during sale is within 7 to 10 working days.
• Orders are delivered via Royal Mail. Once your order has been dispatched, you will receive a tracking number via email, with details of how to track your delivery.

UK Express Tracked Delivery

• £5.95 for all orders.
• Delivery usually within 1-2 working days. 
• Orders are delivered via Royal Mail or Parcelforce. Once your order has been dispatched, you will receive a tracking number via email, with details of how to track your delivery.

International Delivery 

• Please click here for information.

Returns

We want to make sure that you are completely happy with your Brakeburn purchase, however if you aren't, we offer free returns from anywhere in the UK.

Due to the current situation of COVID-19, we have extended our returns policy to be 60 days from the date of delivery. Please contact us if you need any further information.

• We offer free returns for all UK orders. Unfortunately we cannot refund postage on returns from outside the UK.
• All returned items must be in the original condition and packaging with the tags on, and the return will need to be requested by the original purchaser.
• Instructions on how to return your item to us will be included in your package. If you need any help with your return, please do not hesitate to contact us.
• When returning goods, for your protection we recommend that you obtain a proof of posting receipt from your Post Office. Please keep your tracking number for reference until you have received an email confirmation from us for your refund or exchange. If we do not receive your returns and you do not have proof of postage, unfortunately we will not be able to offer you a refund.
• We aim to process your return within 5 - 10 working days of receiving your item, but in particularly busy periods this can take longer. If you would like to find out the status of your return, please contact us.
• If you have purchased your item from an independent stockist, we ask that you contact them directly via phone or email for a refund. If you are not not happy with their response, please contact our customer service team.

  Faulty Returns

• We make every effort possible to deliver fault free goods to you, however sometimes mistakes may happen. If you receive goods that are faulty, or develop a fault within a reasonable timeframe, we are happy to replace or refund them at no cost to you.
• To do this please contact us separately to a normal returns request. We will then advise you how to return the item to us. When you send the item back, please include your name, return address and a brief description of the fault, along with the original order number.
• Please note that we are unable to refund postage on faulty items if you send them back without contacting us first.