Europe

Orders are sent via Royal Mail, UPS and Parcelforce.

Once your order is processed, it can take between 5-10 working days for delivery but unfortunately once it has left our warehouse, we do not have any control over this. If you are still waiting for your parcel, please let us know and we will contact the courier for you.

Please see delivery charges below:

 Albania £20.00  Free Shipping on Orders Over £150
 Andorra £20.00 Free Shipping on Orders Over £150
 Austria £12.50 Free Shipping on Orders Over £125
 Belarus £29.99 Free Shipping on Orders Over £200
 Belgium £10.50 Free Shipping on Orders Over £100
 Bosnia & Herzegovina £20.00 Free Shipping on Orders Over £150
 Bulgaria £12.50 Free Shipping on Orders Over £125
 Croatia £12.50 Free Shipping on Orders Over £125
 Denmark £12.50 Free Shipping on Orders Over £125
 Estonia £12.50 Free Shipping on Orders Over £125
 Finland £12.50 Free Shipping on Orders Over £125
 France £10.50 Free Shipping on Orders Over £100
 Germany £10.50 Free Shipping on Orders Over £100
 Gibraltar £20.00 Free Shipping on Orders Over £150
 Greece £29.99 Free Shipping on Orders Over £200
 Hungary £29.99 Free Shipping on Orders Over £200
 Iceland £20.00 Free Shipping on Orders Over £150
 Ireland £10.50 Free Shipping on Orders Over £100
 Italy £29.99 Free Shipping on Orders Over £200
 Latvia £12.50 Free Shipping on Orders Over £125
 Liechtenstein £29.99 Free Shipping on Orders Over £200
 Lithuania £12.50 Free Shipping on Orders Over £125
 Luxembourg £10.50 Free Shipping on Orders Over £100
 Macedonia £20.00 Free Shipping on Orders Over £150
 Malta £12.50 Free Shipping on Orders Over £125
 Moldova £29.99 Free Shipping on Orders Over £200
 Monaco £10.50 Free Shipping on Orders Over £100
 Netherlands £10.50 Free Shipping on Orders Over £100
 Norway £20.00 Free Shipping on Orders Over £150
 Poland £12.50 Free Shipping on Orders Over £125
 Portugal £29.99 Free Shipping on Orders Over £200
 Romania £12.50 Free Shipping on Orders Over £125
 Slovenia £12.50 Free Shipping on Orders Over £125
 Spain £12.50 Free Shipping on Orders Over £125
 Sweden £12.50 Free Shipping on Orders Over £125
 Switzerland £20.00 Free Shipping on Orders Over £150
 Turkey £20.00 Free Shipping on Orders Over £150


Please note that orders outside of the UK may be subject to import duties and taxes. These are levied when the delivery reaches its specific destination and you will be responsible for the payment of any such duties and taxes.

We are unable to ship to some European countries, but customers in the countries below can buy from our licensed distributors' websites:

Country Website Email
Czech www.brakeburn.cz brakeburn@kilvil.cz
Slovakia www.brakeburn.cz brakeburn@kilvil.cz

 

Rest of world

We also ship to other countries, please contact us for more information.

Returns

We want to make sure that you are completely happy with your Brakeburn purchase, however if you aren't, we will gladly offer you a refund on any unused items returned in perfect condition.

Our current returns policy is 28 days from the date of delivery. Please contact us if you need any further information.

  • Unfortunately we cannot refund postage on returns from outside the UK.
  • All returned items must be in the original condition and packaging with the tags on, and the return will need to be requested by the original purchaser.
  • Please contact us for a returns form and return address.
  • When returning goods, for your protection we recommend that you obtain a proof of posting receipt from your Post Office. Please keep your tracking number for reference until you have received an email confirmation from us for your refund or exchange. If we do not receive your returns and you do not have proof of postage, unfortunately we will not be able to offer you a refund.
  • We aim to process your return within 5 - 10 working days of receiving your item, but in particularly busy periods this can take longer. If you would like to find out the status of your return, please contact us.
  • If you have purchased your item from an independent stockist, we ask that you contact them directly via phone or email for a refund. If you are not not happy with their response, please contact our customer service team.

  Faulty Returns

  • We make every effort possible to deliver fault free goods to you, however sometimes mistakes may happen. If you receive goods that are faulty, or develop a fault within a reasonable timeframe, we are happy to replace or refund them at no cost to you.
  • To do this please contact us separately to a normal returns request. We will then advise you how to return the item to us. When you send the item back, please include your name, return address and a brief description of the fault, along with the original order number.
  • Please note that we are unable to refund postage on faulty items if you send them back without contacting us first.