We want to make sure that you are completely happy with your Brakeburn purchase, however if you aren't, we offer free returns from anywhere in the UK.
Our standard returns policy is 28 days from the date of delivery. Please contact us if you need any further information.
For any Sale items purchased, you have 14 days from the date of delivery to return this for a full refund.
- We offer free returns for all UK orders. Unfortunately we cannot refund postage on returns from outside the UK.
- All returned items must be in the original condition and packaging with the tags on, and the return will need to be requested by the original purchaser.
To return your order please fill in the returns form provided in your original package and post it with the unwanted items within the returns period provided. Please use the prepaid label (UK customers only) provided in your original package. The above instructions on how to return your item to us will be included in your package. If you need any help with your return, please do not hesitate to contact us.
- For any returns from outside the UK, please contact customer services for a returns form and address.
- We do not offer exchanges on our products.
- When returning goods, for your protection we recommend that you obtain a proof of posting receipt from your Post Office. Please keep your tracking number for reference until you have received an email confirmation from us for your refund. If we do not receive your returns and you do not have proof of postage, unfortunately we will not be able to offer you a refund.
- If you have lost your returns form, or didn’t receive one please click here to download a form. You should also have received a free post label. If you did not receive a free post label, please contact us using a form and one of the team will be in touch (only available if in UK).
We aim to process your return within 5 - 10 working days of receiving your item, but in particularly busy periods this can take longer
If you have purchased your item from an independent stockist, we ask that you contact them directly via phone or email for a refund. If you are not not happy with their response, please contact our customer service team.
See full returns page here